Build smarter call centre & digital journeys
VOX IT Solutions helps growing businesses and call centres across Pakistan and abroad modernise their tech stack. From websites and online stores to Asterisk PBX, VoIP billing and AI-powered agents, we keep your conversations and systems in sync.
We work as your technical team — providing support where required, direction where needed and leadership when necessary.
Inbound
Numbers, SIP trunks & web leads
• Local & international DID
• Web-to-call & call-back
• Campaign routing by brand
Smart IVR & Queues
Flows tuned to your campaigns
• Time-based & skill-based routing
• Python logic for VIP & repeat callers
Outbound & follow-up
Collections • Renewals • Reminders
Core PBX
Asterisk + VOX Logic
Dialplans • Policies • Carrier routing
AI Agent
Multi-language voice
Books, confirms & updates calls.
Agent Queue
Human call centre
Blended voice with AI assist.
Systems & Data
CRM • Billing • Tickets
One source of truth for each conversation.
One partner for your digital, telephony and AI stack
VOX IT Solutions combines software development, Asterisk PBX engineering and AI automation so you don’t have to manage multiple vendors for a single customer journey.
Digital • Commerce • Telephony • AI
Websites, landing pages & campaigns
From your main website to campaign landing pages and portal-style experiences, we build interfaces that look trustworthy and work across devices.
- • Website & landing page development
- • Technical & on-page SEO
- • Campaign and lead capture integrations
Online stores & catalogue management
Clean data and sensible structure so your store, CRM and operations can scale without turning into a mess.
- • Online store setup and configuration
- • Product catalogue & attributes
- • Integration with CRM, billing & support tools
Asterisk PBX, VoIP billing & AI call flows
Calls, metrics and automation working together — whether you run a BPO, support desk or in-house team.
- • Asterisk PBX design & custom modules
- • VoIP billing and routing logic
- • AI call agents tied into your processes
Cloud telephony and AI agents tuned to your campaigns
We don’t just “install Asterisk”. We design systems around your brands, KPIs and the way your agents and supervisors actually work.
VoIP billing & routing
Rating, routing and reports for your VoIP traffic with flexible rate plans and margin control.
Asterisk PBX engineering
Custom dialplans, queues, IVRs and integrations driven by Python and APIs.
AI call agents & workflows
Multi-lingual AI agents following your scripts for enquiries, follow-ups and reminders.
Service & vertical flows
Patterns for service businesses, rentals, tracking and appointment-driven operations.
Typical VOX use cases
Support & help desks
Multichannel support queues with AI assisting agents and handling routine calls.
Collections & renewals
Reminder, follow-up and status calls blended between AI and human teams.
Appointments & reservations
Automated booking, confirmations and rescheduling calls, with escalation rules.
Why teams choose VOX IT Solutions
VOX IT Solutions is based in Lahore and works with clients across Pakistan and abroad. We understand both the software your customers see and the call flows your agents rely on, plus the AI logic behind them.
Single technical partner
One team that speaks web, PBX and AI — so you spend less time coordinating vendors.
From assistance to ownership
We can support your existing tech team or fully own the roadmap for a product or call centre.
Flows built for reality
Designed around how your agents and customers actually work — not just glossy demos.
Transparent sprints & delivery
Work organised into clear sprints, with visible progress and room for iteration.
How we work
Project-based
Ideal for website builds, PBX projects, automation experiments or new AI call flows.
Ongoing partnership
Monthly support for teams that want a long-term technical partner in their corner.
Audits & second opinions
Detailed reviews of your web, telephony or AI setup with practical recommendations.
Share your requirements with VOX IT Solutions
Tell us about your website, store or call centre and we’ll respond with a practical way to move forward — whether that’s a quick fix or a larger roadmap.
Prefer to contact us directly?
VOX IT Solutions is registered in Pakistan and operates out of Lahore. Use the details below to reach us by email, phone or WhatsApp.
VOX IT Solutions
Office E6B, Grand Square Mall
Centre Point, Gulberg
Lahore, Pakistan
+92 423 555 0000
Supporting businesses, call centres and service providers across Pakistan and international markets.